Works Great ... When It Works
I’ve only had this unit a month, so maybe I’ll understand it better after a while and be able to give it a good review. But it’s been pretty frustrating so far. Yes, it puts out the heat, and we really like it when it works properly! Unfortunately, our unit has been plagued by automatic shutoffs, and I can’t figure out what’s triggering this. Instructions that came with it aren’t very helpful on this point, saying you should either open up the chassis (I’m no mechanic!) or check to be sure the exhaust isn’t blocked. Well, that means I have to get a ladder out and climb up there. Not fun when it’s cold and sleety and snowy out there. Another thing that could be improved—pellets get hung up in the hopper and have to be manually pushed down. OK, just so I don’t sound like a total grouch, let me mention the positives too—it was easy to install in the window, but you do need two people to do it. And as I said, when it works, it works great and is easy to operate.