Poor Customer Service
We are very disappointed in the customer service that we have received from U.S. Stove. First, they sent us an insert instead of the stove that we ordered. Then, it took a month for them to deliver the correct product, because they would not send it out until they had picked up the wrong item we originally received. After using it for around three months, the ignitor stopped working. U.S. Stove did send a replacement, but until it arrived, we had to light the fire by hand. We are now in its second season, and after just eight days of use, the ignitor has again stopped working. It is one month past the expiration of the warranty, so the company will not send us a new one. It appears that they will only last about four months, and they are not cheap. We like the stove, but not the service from the company.