Mike from Fairbanks Alaska asks:
I purchased the 12x20x8 Alaskan Series Graggein A box, and the first time it snowed, it collapsed, even though it was only about 10 inches of relatively light snow and I got to it as quickly as I could. The canopy is salvageable, but the roof frame is a wreck. Can I get roof frame replacement pieces, or do I have to get a whole frame set?

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